Listen to your patients.

Listening is important. You might be thinking, “Of course I listen to my patients! What kind of doctor would I be if I didn’t?” But do you really listen? The difference between hearing and listening is a subtle one. Hearing means only picking up sounds in an environment, while listening requires that you attend to what others are saying, process it, and respond appropriately.

Listen attentively. When your patient speaks with you at the beginning of the visit or at any point in the appointment, they’re telling you how they want to be treated: what will make them feel comfortable and give them confidence in their choice of provider. If someone asks for a cup of water or some Advil, it’s probably because they’re thirsty or have a headache (respectively), not because they want something from you as their doctor—or worse yet—because they think those things are what people are supposed to ask for when visiting the doctor’s office!

Listen for what isn’t being said by listening carefully for clues about what may be going on underneath their words; consider asking open-ended questions so that there’s room for discussion instead of just giving orders.”

Pay attention to the details.

Pay attention to the details.

• Your appearance is a reflection of your professionalism, so dress appropriately and be on time.
• Speak clearly, but don’t mumble or rush through your communication with patients.
• Use good body language by maintaining eye contact and having open arms or hands when communicating with patients (not folded arms). Avoid holding your cell phone or computer while speaking to them—this can be distracting and make it hard for them to concentrate on what you’re saying.
• Make sure you have an appropriate tone of voice; if you’re too quiet or loud, it will be harder for patients to hear you clearly and understand what they need from their visit at the clinic. Additionally, try not to use slang words that may confuse the patient when talking about treatment plans or medication options–instead stick with medical terminology that everyone understands!
• Remember: being patient is key! If someone has come in for an appointment but arrives late due to traffic jams on their way over then give them some extra time before moving forward into what needs done during this session so as not too overwhelm them with information all at once…

Make clear what your clinic can offer.

It can be easy to get caught up in the details of what you’re doing, but if you want your patients to feel at ease, it’s important to explain what you do and how you do it in a way that they understand.

Make sure they know what the benefits of your service are.

Explain any fees associated with their visit upfront so that there are no surprises or unanswered questions.

If possible, summarize what steps will happen next for each patient during their visit or procedure and make sure everything is clear before moving forward (i.e., “I’m going to give you this medication now, then we’ll take off some skin from around your ankle”). This helps them understand where they stand as well as when they should expect something new from their experience at your clinic/practice/doctor’s office!

Exercise patience.

When you are interacting with your patients, remember that they are nervous. They may feel anxious or uncomfortable.

Try to be relaxed, understanding and patient. Try to keep your tone light and friendly. Don’t rush them through the appointment or make them feel rushed even if you have a lot of people waiting for appointments behind them. Don’t make the patient feel that they are wasting your time because they’re taking too long choosing an insurance plan or filling out their forms correctly; this can cause their stress levels to rise even higher which is not good for the healing process! Instead, give them your full attention while listening carefully so that any concerns that arise can be addressed right away instead of later down the road when it’s too late for anything at all!

Perform follow-ups.

After you’ve treated the patient, it’s important to follow up to see how they’re feeling. These follow-ups can be done in person or over the phone. You should also send a reminder email or call them to see if there are any concerns or questions that need addressing. The follow-ups are especially important for new patients because this is when you want them to feel comfortable with you and know that they can come back for future needs without hesitation.

You could ask questions such as: Did I answer all of your questions? Do you have any other questions? How do you feel about how things went today? If there was anything we could have done differently, what would that be? These kinds of simple questions will help build rapport between patient and doctor/clinic and make sure everyone has their needs met!

Medical care is all about empathy, and listening to your patients is the best way to show that you’re there for them.

To ensure your patients feel comfortable and at ease, you will need to listen carefully. While it may seem like common sense, this is one of the most important aspects of customer service in any business. If a patient feels as though you aren’t listening to them or want to help them, they’re less likely to come back for follow-up appointments and more likely to seek out another provider.

The best way for your clinic staff members (or even yourself) can show empathy towards a patient is by admitting when they don’t know the answer. If someone asks if there’s something wrong with their knee during an examination, don’t try and play it off as no big deal; instead take time out of your day after the appointment ends so that you can look into what might be causing their pain or discomfort before sending them on their way again without proper care!

If possible during checkups involving male patients who are uncomfortable talking about certain parts of their body ask if there’s anything else about themselves that makes them feel uncomfortable or nervous before proceeding with further questions related specifically towards those areas that would otherwise cause distress amongst men rather than allowing this issue happen between two people who’ve already been intimate together before coming here today.”